Jul 7 2011 By James Cracknell
Several aisles in the Tesco Express store present a hazard to shoppers
A TESCO Express store has become a serious health hazard, according to shoppers.
The shop in Park Way, Ruislip Manor, has used duct tape to patch up hundreds of loose tiles in several aisles while it waits for repairs to take place.
The store manager has blamed the problem on heavy deliveries being taken through the front entrance, but customer Jackie Simons said the response from the multinational firm, which made sales worth s67bn in 2010/2011, was not good enough.
She told the Gazette: "I can't believe they couldn't take deliveries through the back entrance, they have got a massive car park there. In any case, to leave the tiles like that is not good enough for such a huge company. I wrote to the head office and they just said it was the store's problem.
"You can't avoid walking over the loose tiles, the aisles are so narrow, it is very dangerous. If I was canny I would go in there and trip up and make a claim."
Ms Simons, from Ferncroft Avenue in Eastcote, said many other customers had complained and were refusing to shop there until the problem was fixed.
When the Gazette visited, the store manager, who wished to remain anonymous, told us: "Because of the wooden planks underneath the tiles, it is a difficult job to repair it, otherwise it would have been done sooner. We are waiting to get authorisation to re-do the whole floor, but the cost estimation was higher than we thought, it will be thousands of pounds.
"The tiles started cracking two months ago. Originally we took deliveries through the back door but because of complaints and issues with the council we had to stop parking on the side road and bring in cages from the front instead."
A spokeswoman for Hillingdon Council said there had been no new restrictions imposed upon deliveries to the store.